Webkinz room loading problems, part III: Talk of a lawsuit?

It's the new year, and Webkinz World is still limping along. There is a ray of good news, though: Nancylynn, One of the commenters on an earlier post, noticed that at least a one new Webkinz account holder can get some satisfaction:

We still cannot get into my little girls room. She got two Webkinz for Christmas, and she has gotten over 6000 kinz cash. She wants to decorate her room so bad. :( I sent the useless email to customer support and got an auto-response that they would email me in 1-3 business days, unless it takes longer. No really, that is what it said.

Today I gave up and bought a new webkinz and tried to register it under a completely new account.

All is well and the rooms and everything works fine.

I hope I will hear back from the precious folks so that I can still use my other account. We have spent HOURS playing, and I spent HOURS on the useless CS pages.

I read something that if you buy pets within 30 days, and register them under different accounts, you can "merge" them via Customer Service, but you lose all from the account you are closing. Great.

As Nancylynn wrote, that's not much consolation for existing account holders, but at least a few new customers and older customers opening new accounts can get some satisfaction. Note, however, that another commenter who is a completely new customer has not been able to completely use their new Webkinz account. So please don't assume buying a new Webkinz and opening a new account will work for you.

There's more bad news, too. She and other commenters say that attempts to get a real response from Ganz customer support have so far been unsuccessful. Another anonymous commenter claimed yesterday that virtual items are disappearing from his or her child's account. This person and several others have suggested suing Ganz ... and I see in my blog traffic logs that people are interested in finding out information about a Webkinz-related lawsuit:

Num	Perc.	Search Term
6	12.77%	virtually jenna
6	12.77%	webkinz problems
3	6.38%	webkinz room logged out
3	6.38%	webkinz, technical, room
2	4.26%	problems with webkinz world
2	4.26%	webkinz room issues
2	4.26%	i promise ui
2	4.26%	webkinz support
1	2.13%	problem loading room in webkinz
1	2.13%	webkinz room problem
1	2.13%	webkinz wor;ld
1	2.13%	ganz customer support
1	2.13%	webkinz world
1	2.13%	webkinz world log in
1	2.13%	webkinz site problem
1	2.13%	mmorpg chinese phrases
1	2.13%	webkinz world problems
1	2.13%	webkinz lawsuit
1	2.13%	jenna 3d
1	2.13%	webkinz not loading room
1	2.13%	webkinz problem
1	2.13%	******* cheat codes
1	2.13%	cannot log into webkinz worl
1	2.13%	webkinz loading room
1	2.13%	webkins, unable to get in
1	2.13%	webkinz not working
1	2.13%	webkinz room problems
1	2.13%	webkinz loading furniture stalls
1	2.13%	webkinz world/ my room
47	100.00%

This is not Ganz' first experience with lawsuits. Less than a month ago officials in Vermont filed a fraud lawsuit against Ganz for allegedly selling jewelry with high amounts of lead.

As for the blog traffic logs, this data reflects the most recent batch of visitors to I, Lamont driven by search engines, especially Google. I've been writing about virtual worlds and other 3D technologies for years on this blog, but the continuing Webkinz World crisis is shaping up to be the hottest topic by far.