Don't get me wrong -- she loves the site, and especially liked shopping for the dog, taking care of him, and decorating the room. But she still has fun with the limited functionality of the site. Her response to being shut out of the room tonight:
"You stinker!"As several other users noted, the site experienced slowdowns in service earlier this evening. Some folks were unable to get on, but I just observed very slow loading times for the webkinz.com logon page -- I timed it at 55 seconds at around 8:15 pm EST, using a FIOS connection at home. Five minutes ago, there was no delay ... all of the East Coast kids have gone to sleep.
I'm hearing a lot of frustration from other parents. This family is having an especially hard time, with mixed levels of service for different Webkinz accounts:
I have 2 children with webkinz. Both were registered and working fine for weeks. Then, on Dec. 21st one child's room stopped loading. The other one still loads. So - I know it's not a flash plug-in or anything else that needs to be updated. We've tried them both on several computers and the same thing happens on all computers. I sent an email with no response. My child whose room doesn't load is very upset because the other child's works fine. Very frustrating!This confirms that the outage only affects some accounts. It also shows that the problems started a few days earlier than what I observed. This also indicates that Ganz took a full 10 days to post an explanation.
And the company is still not responding to customer service emails, as reported here.
One last question for the group: Has anyone seen media reports about this? Other than this Newsday article from five days ago, I haven't seen any mainstream press relating to the the Webkinz outage.
We just bought two new webkinz, to add to the collection only to get a response that our secret codes have already been used???? Is there a black market for secret codes that exists????
ReplyDeletewhy won't you let me on.
ReplyDeleteI haven't had problems logging in except when the site is down while they are working on it. I have only had items stuck, a vehicle lost and some games ( hourly events) not working properly from time to time. I have seen this to be a problem on my own computer. Loggin out after each session seems to keep the hackers out. Items disappearing is new to me. All sites will have problems. If you think Webkinz is rough, try SLIDE on facebook with SuperPoke Pets... loads computers with junk and runs slowly, loads wrong pages all the time...
ReplyDeleteTy.Com will issue a new code if your brand new pet has a code that isn't accepted. Webkinz might think about having a phone number to call in to.
Around Christmas time 2007, there was a Kay-Bee store ( Gaffney, SC) that was closing selling Webkinz without codes for cheap! 75% off... however, without secret codes... useless!!! Probably illegal also.. if someone contacted Ganz.